A practical workflow for access, deletion, correction, and related privacy rights.

What this page is for

This page explains how to submit privacy and data-rights requests to Meetzo. It is meant to turn our Privacy Policy into a practical workflow so users know what to send, what we may ask for, and how long a response may take.

Types of requests we may support

• Access requests asking what personal information we hold about you.
• Deletion requests asking us to delete information where applicable law requires or permits that outcome.
• Correction requests asking us to fix inaccurate personal information.
• Restriction, objection, portability, or similar regional requests where those rights apply.
• Questions about whether Meetzo sells or shares personal information for targeted advertising. At present, the core product does not do so.
• General privacy questions, safety-related retention questions, or requests about browser-side storage and cookie use.

How to submit a request

• Email privacy@meetzo.app from an address where we can safely reply.
• Use a clear subject line such as access request, deletion request, correction request, or privacy question.
• Describe the session, date range, device, email thread, or other context that will help us identify the relevant records.
• If you are acting through an authorized agent or representative, tell us that up front and include the basis for that authority where applicable.

What we may ask to verify

We use a verification process that is proportionate to the request. We aim to request only the minimum additional information reasonably necessary to confirm identity, authority, or record ownership.

• We may ask follow-up questions about a recent session, support interaction, or identifier that helps us locate the right records.
• We may ask you to confirm an email address, timeframe, or device context tied to the request.
• If an authorized agent submits a request, we may ask for documentation or confirmation from the person on whose behalf the request is made, where law permits.

Response timing

We aim to respond without undue delay and within the timeline required by applicable law. Depending on the region and request type, this may be around one month for many EEA or UK rights requests or up to 45 days for certain California rights requests, with extensions possible where law allows and notice is provided.

If we need more time because the request is complex, repetitive, or requires additional verification, we will try to explain that rather than leaving the request unanswered.

When we may limit or deny a request

• If we cannot reasonably verify the identity or authority of the requester.
• If the request is manifestly unfounded, repetitive, or excessive under applicable law.
• If the information must be retained for legal obligations, platform security, abuse prevention, ongoing investigations, dispute resolution, or protection of other users.
• If disclosure would reveal sensitive data about another person or undermine a safety or fraud-prevention control.

Authorized agents, guardians, and special cases

Where law allows, you may submit requests through an authorized agent. If Meetzo reasonably needs proof of authority to protect user privacy, we may ask for it before acting on the request.

Meetzo is an adults-only product. If a parent, guardian, or regulator believes a minor has used the service, contact abuse@meetzo.app and privacy@meetzo.app with the details so we can review the matter promptly.

Complaints and escalation

If you believe we did not handle a request appropriately, reply to the response you received or email privacy@meetzo.app and explain the concern. Depending on your region, you may also have the right to complain to a supervisory authority, consumer protection authority, or attorney general.

What helps us respond faster

• A narrow time range instead of a broad request with no dates.
• The mode used, such as text chat, video chat, or support email.
• Any email thread, incident note, or report confirmation that already exists.
• A clear explanation of the result you want, such as access, deletion, correction, or clarification.